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Casual Console Operator - Cowes
POSITION
| Casual Console Operator | REPORTING TO
| Site Supervisor |
POSITION OVERVIEW
Provide excellent customer service and to work in a team environment, under the supervision of the Site Supervisor.
KEY DUTIES
- Customer service.
- Merchandising, stock maintenance and stock rotation.
- Handling of monies and balancing of shift till.
- Cleaning as specified by Site Supervisor.
- Complying with the Firms Occupational Health and Safety policy, including;
- Report all incidents and hazards to management.
- Actively participate in workplace inspections as required.
- At all times, model safe behaviour.
KEY INTERNAL RELATIONSHIPS
- Site Supervisor.
- Site team members.
- Endeavour Petroleum Seaford office staff.
KEY EXTERNAL RELATIONSHIPS
- Customers.
- Representatives from Suppliers (e.g. Sales Representative from Coca Cola).
- Council and Government Inspectors.
EXPERIENCE (not essential)
- Work experience in customer service or retail environment.
- Work experience in the oil industry.
PERSONAL ATTRIBUTES / COMPETENCIES
- Customer service and quality orientated
- Meets customer needs and develops rapport with them.
- Delivers personalised service.
- Demonstrates integrity and professionalism when liasing with customers.
- Encourages customers to purchase additional services, stock through add on sales.
- Ensures professional, quality work standards are met.
- Time and task management skills
- Is punctual for shifts and proactively manages own time.
- Demonstrates efficiency in completing tasks required.
- Follows company policies.
- Structures work activities in a systematic way.
- Shows organisational commitment and a receptiveness to being managed.
- Good interpersonal skills
- Works effectively in a team and helps others to meet goals/complete tasks.
- Develops trust and respect of all necessary internal and external contacts.
- Develops rapport with others.
- Able to resolve issues or complaints in an appropriate manner.
- Integrity
- Acts with clear ethics and values and are trustworthy.
- Is a model of high standards of behaviour for others.
- Consistently embraces organisational values while at work.
- Maintains confidentiality and upholds agreements.
- Adaptability
- Adapts to customers needs.
- Learns new techniques or tasks quickly.
- Accepts new ways of doing things.
- Learns from mistakes.
This statement of duties is intended to give an indication of the scope and nature of work that an employee at this level may be expected to perform. However the statement does not restrict the employers right to require the employee to perform any task that is within the employees competency and skill which is reasonably incidental to or associated with the position held.
ACCEPTANCE:
I have read and accepted the position of Console Operator and the terms of the position as described in the Position Description set out above.
Signed: ___________________________ Date: ____________________
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